Late Arrival -
In the event you arrive late, service time reduction will apply. If you opt to reschedule, a $25 rescheduling fee will apply. Please note, if you arrive late & choose to have a reduced service time, you are still responsible to pay for full service. For example, if your service was for a 60min Massage but you arrive late & decide to get a 30min massage, you are still responsible for paying for a 60min massage.
No Show & Cancellation Policy - Minimum 24 Hour notice is required to cancel or reschedule an appointment to avoid a $50 cancellation/no show fees and automatic voucher redemptions if applicable. Vouchers are immediately redeemed. The cancellation fee is applied to your profile and payable on your next visit.
No Unsupervised Children or Pets Allowed - Due to safety reasons, children and pets cannot be left unattended while service is been performed. We highly suggest you make alternate care arrangement for children to get the most out of your time and service at Havens MediSpa. Thank you.
To maintain a calm, stress-free environment, we ask that cell phones and electronic devices are turned to silent during your stay. Thank you.
When booking, please advise us of any health conditions (including pregnancy), allergies, injuries or special needs which may affect your services. You will be required to complete a health questionnaire intake form to this regard. We require this to be completed for your safe assessment.
Massage and Body Treatments
Please specify therapist gender preferences at time of booking. You may consult with the therapist directly about their technique and the level of pressure before your treatment begins. Guests under the age of 18 require parental consent in order to receive massage treatments. It is also important to note that Spa Estheticians are trained only in delivery Hot Stone and Spa Relaxation Massage Therapy. Spa Estheticians are not trained or qualified to deliver deep tissue or deep pressure massage techniques. For deep tissue massage, we recommend an RMT massage delivered by our RMT Massage Therapist.
We’re delighted to offer pre-natal treatments for expectant mothers throughout the whole pregnancy, unless advised not to by your obstetrician.
Thank you for your co-operation
Havens MediSpa Management