MediSpa Policies


Late Arrival -    

  • Existing clients must arrive 5mins prior to scheduled appointment time.
  • First time clients, must arrive 10mins prior to scheduled appointment time.

In the event you arrive late, service time reduction will apply. If you opt to reschedule, a $25 rescheduling fee will apply. Please note, if you arrive late & choose to have a reduced service time, you are still responsible to pay for full service. For example, if your service was for a 60min Massage but you arrive late  & decide to get a 30min massage, you are still responsible for  paying for a 60min massage.  

No Show & Cancellation Policy -  Minimum 24 Hour notice is required to cancel or reschedule an  appointment to avoid a $50 cancellation/no show fees and automatic voucher redemptions if applicable. Vouchers are immediately redeemed. The cancellation fee is applied to your profile and payable on your next  visit.  

No Unsupervised Children or Pets Allowed -  Due to safety reasons, children and pets cannot be left unattended  while service is been performed. We highly suggest you make alternate care arrangement for children to get the most out of your time and service at Havens MediSpa. Thank you.

Cell Phones

To maintain a calm, stress-free environment, we ask that cell phones and electronic devices are turned to silent during your stay. Thank you.

Return/Refund Policy

  • Products - Unopened and unused products, with the exception of skincare and body products, in their original packaging and with a receipt, may be returned within 14 days. A full refund on original method of payment will be issued.

  • Services - If you no longer wish to complete a package series, any remaining funds may be  transferred towards another service. Remaining balance will not include the price of the free treatment in the package. No cash or charge refunds will be given. Havens Medispa reserves the right to consider and give (or not), service(s), product(s) or gift(s) as a means of concession to meet and satisfy client expectation in good will.

Health Conditions

When booking, please advise us of any health conditions (including pregnancy), allergies, injuries or special needs which may affect your services. You will be required to complete a health questionnaire intake form to this regard. We require this to be completed for your safe assessment.

Massage and Body Treatments

Please specify therapist gender preferences at time of booking. You may consult with the therapist directly about their technique and the level of pressure before your treatment begins. Guests under the age of 18 require parental consent in order to receive massage treatments. It is also important to note that Spa Estheticians are trained only in delivery Hot Stone and Spa Relaxation Massage Therapy. Spa Estheticians are not trained or qualified to deliver deep tissue or deep pressure massage techniques. For deep tissue massage, we recommend an RMT massage delivered by our RMT Massage Therapist.


We’re delighted to offer pre-natal treatments for expectant mothers throughout the whole pregnancy, unless advised not to by your obstetrician. 

Thank you for your co-operation

Havens MediSpa Management


GOT Questions? CALL US (905) 826 7864